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CONSUMER ADVICE FOR BUYING HEARING AIDS

1. The proper fitting of a hearing aid requires careful testing, followed by some fine tuning by qualified professionals. Purchasing hearing aids by mail, through over-the-counter or on-line discount retailers has great potential to lead to an unsatisfactory solution to your problem.
2. Advertisements that claim “exclusive” technology should be regarded with suspicion.
3. Do not succumb to high-pressure sales pitches if you do not feel comfortable about purchasing the hearing aids.
4. In British Columbia, all hearing aids must be dispensed with a trial period. Therefore, any hearing aid purchaser is entitled to a refundable, money-back guarantee if the hearing aid is returned during the trial period. Ensure that you understand the terms of the trial period before proceeding.
5. Discuss with your professional what the repair warranty covers, how long it is in effect, and whether there is coverage if you travel or move to another city, province or country. Investigate whether loss and damage insurance is included and whether or not any deductibles apply.
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