How do you hear?

Check out this delightful and fascinating talk by biophysicist Jim Hudspeth as he demonstrates the wonderfully simple yet astonishingly powerful mechanics of hair cells, the microscopic powerhouses that make hearing possible—and explains how, when it’s really quiet, your ears will begin to beam out a spectrum of sounds unique to you. Watch now!

Oakridge Construction – Elevator Out of Service

As of Monday, September 16th, until approximately mid-November 2019 the South Tower Elevator will be out of service for scheduled upgrade work to improve this service for future reliability.

Patrons with mobility issues and difficulty with stairs will be required to make use of an alternative route to access the South Tower 3rd floor. 

Accessibility Access to 3rd Level:

  • Enter through Parkade Level P5 Rooftoop.

For Patron assistance, Oakridge staff will be positioned by the elevators to offer assistance and shuttle service via golf cart.

Continue reading “Oakridge Construction – Elevator Out of Service”

Study: Widex UNIQUE a “clear improvement”

Study: Widex UNIQUE a "clear improvement" over other hearing aids

We are proud to have recently participated in a Canadian evaluation of Widex’s UNIQUE line of hearing aids. Users with all types of hearing loss were surveyed in the Widex Patient Experience Program (PEP) study, to learn how UNIQUE compared to competitor’s hearing aids as well as other Widex lines.

Clients were given a survey to evaluate their satisfaction levels with their current hearing devices, then after a month-long trial with UNIQUE hearing aids, they were given the same survey to compare any differences.

Results were especially positive in six key areas:

  • Overall Sound Quality
  • Richness and Fidelity of Sounds
  • Ability to Hear Soft Sounds
  • Use in Noisy Backgrounds
  • In a Restaurant
  • Walking or Running Outdoors

Overall, the study showed users perceived greater satisfaction with UNIQUE, as compared to their previous hearing aids from competitors and past Widex products.

To learn more about Widex UNIQUE visit
Read the full PEP study here.
Interested in how hearing aids can help you? Book a consultation with us!

New Year Round-Up

It’s been a busy season here are Sound idEARS, with lots of changes and events these past few months. This is what we’ve been up to:

New website and Facebook launch:

We’ve overhauled and redesigned our website, to a clean and crisp style that is now also mobile-friendly, for easier navigation through all our resources even when you’re on the go. We’ve also joined the world of Facebook, where we post weekly articles, blogs and factoids from the web, regarding hearing loss, tinnitus, CAPD, and more! Visit our page and keep up to date with us.

Conferences, Community events, and Conventions, oh my!

Being a part of the community is an important part of what we do. We took part in the Richmond Chinese Community Society’s Senior Health Fair on July 23rd, with a presentation and info booth on hearing loss and hearing aids, we spoke to hundreds of people about age-related hearing loss. We also participated in the New Westminster Senior Festival, on Saturday, October 1st with a presentation on tinnitus.

As part of our commitment to our clients, we are constantly researching, learning, and staying up to date with the advancements in audiology, and particularly in the field of CAPD. We attended the World Conference of Audiology and American Speech-Language and Hearing Association convention, where audiologists from around the world gathered to share their knowledge with each other.

Change in office hours

With everything happening all at once, we’ve had to make a few concessions, and one of those was to close the office on Saturdays. It was a difficult decision, having established Saturdays as part of our schedule for over a decade. We’ve condensed clinic hours to Monday- Friday 9AM-5PM so that we are able to take the necessary time to lay the foundation for our plans in the future. We’ve come a long way in 20 years, and there’s still so much more to go.

Going forward

Coming up we’ll be having our bi-annual battery sale, from March 1st – 14th, you can stock up on hearing aid batteries; buy 2 packs and get 1 pack free! We get our batteries direct from the manufacturer, so you don’t have to worry about batteries expiring before you use them up.


33rd World Congress of Audiology in Vancouver


We are excited to be the host city for the 2016 World Congress of Audiology being held in Vancouver next week. Carol will be presenting a research poster on: Auditory Middle Latency Response (AMLR) Results Pre- and Post- CAPDOTS-Integrated (CI). The AMLR test is an objective test of CAPD and our findings suggest that there is an increased auditory response and improved inter-hemispheric and inter-aural balance after CI.